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Order Information for Pampered Passions Fine Lingerie
Order Confirmation
After submitting your order, you will receive via e-mail a copy of the order you submitted to confirm that your order was successfully transmitted. Because this will be the only acknowledgement that you receive when ordering online, it is important that you accurately provide your e-mail address. While we make every effort to have all merchandise in stock, there may be times when we are out of stock. You will be notified by email of any backorders. Please note, due to spam protection measures by AOL, Hotmail and other popular email programs, emails may not reach the customer. Please call if you have any questions or have not received an order confirmation.
Delivery
Most orders are processed and shipped within 48 hours. Depending upon the delivery service selected, domestic shipments may take 1-4 days to be delivered from the United States Postal Service. Freight time for international shipments may take 4-14 days depending upon location.
The above referenced delivery times are not a guarantee but a strong expectation. Pampered Passions will provide you with the best online customer service possible. If at anytime you would like personal assistance, you may call us toll free at 1-888-775-4643.
Packaging
We respect our customers' needs for discretion. All orders are shipped discreetly in a plain envelope or box. The return address label simply states "PPFL" along with our address.
Shipping and Handling
Domestic Shipments:
Free Shipping is available for all domestic shipments over $75.
A low flat rate fee of $6.95 is available for all domestic shipments under $75. Shipping time, once delivered to the post office, is approximately 2-5 days.
Express shipping is offered and calculated based upon the weight of the package. Shipping time, once delivered to the post office, is approximately 1-2 days.
International Shipments:
We offer two methods of shipping for International shipments.
Customers may choose a flat shipping rate of $10 for Canadian shipments and $18 for all other international shipments. Please note, this shipping method is not guaranteed nor does it provide accurate tracking information. By choosing this lower cost shipping alternative, the customer assumes full responsibility for their package once Pampered Passions' delivers the shipment to the post office. This means that the customer has no recourse or claim against Pampered Passions for non-delivered orders and/or orders lost. Shipping time, once delivered to the post office, is approximately 6-15 days.
Alternatively, we offer USPS Global Express service which allows for faster delivery, tracking and is insured against loss. This shipping method is calculated automatically by the postal service and is considerably more expensive than our flat rate shipping. Shipping time, once delivered to the post office, is approximately 3-5 days.
If items are backordered, the total shipping and handling charges will be allocated proportionally and charged as the merchandise is shipped. All backordered items ship out via standard delivery service.
Shipments include delivery confirmation, which the customer agrees is acceptable determination of shipment delivery and receipt by customer.
Payment Options
We accept Visa, MasterCard and American Express. Your credit card will be charged when your order is placed. Our credit card transactions are always secure using the latest encryption technology. For those who are uncomfortable using their credit card via the internet, you may contact us toll free at 1-888-775-4643 to place your order, or simply fax your order to (303) 858-8223. No shipment will be sent until the credit card information is confirmed accurate. International shipments over $150 may require payment via wire transfer. We will contact you if this is a necessity.
Privacy Policy
Protecting your personal information is important to us. We promise never to sell, lend, give out, or otherwise publish your personal information to any third party without your consent.