Return Policy

Most items purchased from Pampered Passions may be exchanged or returned within 60 business days from the date order is shipped. The merchandise must be in new condition, with all tags attached, and in its original packaging. We cannot accept returns of soiled items, nor prepackaged items, including stockings and other prepackaged items.

Please note, for health reasons, we do not exchange nor accept returns on panties or items that cover the crotch, so please select these items with care. Due to the adhesive nature of NuBra items, we do not accept returns of NuBras. Costumes and Discount Category items (item code starts with dsc) are not returnable.

Please print a copy of the return form and include with your return/exchange. Please note, Pampered Passions Fine Lingerie is a Green Company and strive to reduce waste. To this end, we no longer include a return form with every order, which helps reduce waste as less than 2% of orders are returned.

Customers are responsible for return shipping charges. Please note, many customers are surprised that Pampered Passions' does not include a return label similar to other large department and chain stores. We do not for two reasons. First, we feel this practice by other stores is deceptive. Customers believe they are able to return an item for free, that is, with no return shipping fee. This is not typically the case. If the return label is used, your credit card is charged the return shipping fee. It is not free. We are a transparent company and believe all fees should be stated up front, clearly. Secondly, by not including a return label, we reduce waste.

We recommend returns be sent either insured or with delivery confirmation. Credits will be issued within 14 days of receipt of item(s). Pampered Passions' does not charge any restockings fee. The standard flat rate shipping fee will apply for exchanges.

Holiday Return Policy
We recognize that an extended Return Policy is required for Christmas and Valentine's Day, traditional gift giving holidays. Items purchased, therefore, from November 1st through December 24th may be returned up to 15 days after Christmas Day. Similarly, items purchased from January 1st through February 13th may be returned up to 15 days after Valentine's Day. All other terms for returns apply.